Derbyshire GP surgery is rated as Outstanding by the Care Quality Commission

The Care Quality Commission has found the quality of care provided by Park Lane Surgery in Derby, to be Outstanding following an inspection in February.

Inspectors found the practice was providing a safe, effective, caring, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has now been published and is available on CQC’s website: www.cqc.org.uk/location/1-576232491

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Park Lane Surgery highlights a number of areas of outstanding practice, including:

• The practice issued a questionnaire so that patients with dementia and their carers were able to identify their preferences. This was done to assist with treating them with dignity and respect at times when they were unable to communicate effectively.
• A Melanoma Awareness event had been instigated at the practice where screening was provided on the day and onward referrals made to treat potential or actual identified skin cancers for five patients who might otherwise have not visited their GP about their skin lesion.
• The practice hosted a screening programme for Abdominal Aortic Aneurysm (AAA) which was attended by 302 people aged over 65.This led to aneurysms being detected in 5.5% of patients who attended which would otherwise have remained undetected.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear Park Lane Surgery is providing an effective, responsive and well led service which is a real asset to the people living in this part of Derbyshire.

“Staff worked closely with multidisciplinary teams to plan, monitor and deliver appropriate care for patients.

“There was a clear leadership structure and staff felt supported by management. High standards were promoted and owned by all practice staff and teams worked together across all roles.

“The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations. This included counselling and telephone support provided by local organisations.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”

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