18 September 2013
When the Care Quality Commission visited The Chantry, Crediton, on 25 and 31July 2013, we found that the service was failing to meet the national standards that people should be able to expect.
As a result, CQC has issued four formal warnings to Diamond Care (2000) Limited telling them that they must improve in the following areas by 25 September 2013.
- Regulation 9 (Outcome 4) Care and Welfare of people who use services: People did not always experience care, treatment and support that met their needs and protected their rights.
- Regulation 15 (Outcome 10) Safety and suitability of premises: People who used the service, staff and visitors were not protected against the risks of unsafe or unsuitable premises.
- Regulation (Outcome 13) Staffing:The health, safety and welfare of people were at risk. This was because the registered person had not taken appropriate steps to ensure that, at all times, there were sufficient numbers of suitably qualified, skilled and experienced staff to meet people’s needs.
- Regulation 10 (Outcome 16) Assessing and monitoring the quality of service provision: People were at risk inappropriate or unsafe care and treatment because the systems in place to regularly identify, assess and manage risks related to people's health, welfare and safety and those of staff were inadequate.
CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in July 2013, read the full report here.
If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.
Find out more
Read the reports from our checks on standards at The Chantry.