CQC warns Mrs Safia Bano Hussain that she must improve standards of care at Bankfield Manor Care Home

The Care Quality Commission has formally warned Mrs Safia Bano Hussain stating that she must make urgent improvements at Bankfield Manor Care Home in Halifax.

The warnings follow an unannounced visit by inspectors to the home in September in response to information of concern.

Visiting inspectors found that the nursing home was failing to provide care which was safe, effective, caring, responsive or well led; and all eight of the national standards reviewed by the inspection team were not being met.

Following the inspection, CQC issued four warning notices requiring Mrs Safia Bano Hussain to protect the health, safety and welfare of the residents.

A full report detailing the findings from the inspection has been published on the CQC website this week.

Concerns included:

• The care home did not have suitable arrangements in place for obtaining the consent of people to the care and treatment provided for them.
• Care and treatment was not planned and delivered in a way that ensured people's safety and welfare, and people were not always involved in decisions about their care.
• There were not enough qualified, skilled and experienced staff to meet people's needs, and staff working at the home were not aware of what to do in the case of an emergency.
• People’s personal care records lacked detail meaning that staff did not have sufficient instruction to deliver care safely and ensure that people’s needs were fully met.
• People were not protected from the risk of infection because people were not cared for in a clean, hygienic environment.
• People were not being supported to eat and drink sufficient amounts to meet their needs, and several people living at the home had lost significant amounts of weight.
• Inspectors found that the provider had failed to ensure all parts of the premises were maintained in good physical repair and condition, clinical waste was not being stored securely and improvements to the premises required following a previous inspection in April 2014 had not been made.
• Staff were not being supported by up to date training, nor did they receive regular supervision to monitor their performance.
• The provider did not have an effective system in place to regularly assess and monitor the quality of service that people received.

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North said:

“The provider is failing to meet the basic needs and individual choices of the people living at Bankfield Manor Care Home and we have told the provider very clearly that she must take action to resolve the issues we have identified.

"The lack of robust procedures to ensure the quality of service, failure to provide individualised care and poor standards of hygiene must be addressed as a priority.

"The residents receiving care from Bankfield Manor Care Home are entitled to receive services which are safe, effective, compassionate, well led, and responsive to their needs and it is unacceptable, that the provider has allowed the service at the home to deteriorate in this way.

"We have shared our findings with Environmental Health, Fire Safety Assessor and the Local Authority Safeguarding Team.

"We are monitoring Bankfield Manor Care Home very closely in liaison with the local authority to ensure that people receiving care are not at risk of immediate harm, and we will return in due course to check that improvements have been made.

“If we find that this is not the case we will consider using our legal powers further to protect the people who live there.”

Ends

For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.