30 November 2012
Regulator demands improvement by Norfolk home owner.
The Care Quality Commission has issued a formal warning to the owner ofthe Old Rectory Care Home saying they must make improvements to standards of care or face further action.
The warning follows an unannounced visit by inspectors to the care home in Norwich Road, Acle, Norwich, Norfolk, on 10 September.
During the visit inspectors found the owners of the home needed to make improvements in relation to the care and welfare of service users.
Inspectors looked at care records relating to three people and found assessments regarding their care had not taken place although this should have happened regularly.
There was no evidence in one file viewed to suggest that the person’s needs had ever been assessed.
Another person’s file showed assessments in relation to their risk of falling had not been reviewed in almost a year even though the person had suffered a fall during this time.
The same person’s nutritional needs had not been reviewed in almost a year.
Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.
“This warning sends a clear message that the owner of The Old Rectory Care Home needs to address these issues or face further consequences.
“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."
The Old Rectory Care Home provides accommodation for people who require nursing or personal care.
Ends
Notes to editors
CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.
CQC has issued the warning notice to Pearl Care (Acle) Limited, Park House, Russell Gardens, London, owner ofThe Old Rectory Care Home, Norwich Road, Acle, Norwich, Norfolk, requiring that action is taken to meet:
- Regulation 9, care and welfare of service users, Health and Social Care Act (Regulated Activities) Regulations 2010.
Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.
A deadline of 30 November has been set for improvements to be made. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes
About the CQC: Snippet for press releases
About the Care Quality Commission
The Care Quality Commission (CQC) is the independent regulator of health and social care in England.
We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.
Find out more
Read the reports from our checks on standards at The Old Rectory Care Home.