30 September 2011
The Care Quality Commission (CQC) has told the charity, Making Space, that it must take action to meet national standards of quality and safety at Rivacre House care home at Ellesmere Port.
Inspectors who visited the home in Seymour Drive during July found that it was not complying with seven of the essential standards. Providers of care services have a legal responsibility to make sure they are meeting all essential standards of quality and safety.
The report highlights the inspectors’ main concerns in four areas.
Care and welfare
Inspectors were concerned that outdated care planning and assessments put people at risk of not being provided with appropriate care and support to meet their individual needs and requests
Staffing
People’s needs were not being met because there were not enough staff.
Assessing and monitoring the quality of service
Inspectors found that the home does not have appropriate systems in place to help ensure the quality and safety of care and support needed and to show ongoing compliance for all outcomes.
Registered manager
The service was not being managed by a person who is registered by CQC.
Sue McMillan, Regional Director for CQC in the North West, said: “The care at Rivacre House has fallen far short of the standards people have a right to expect.
“It is a real concern that there were not enough staff on duty and no registered manager in place. We have met with the provider and they have submitted a plan which shows how they will address these issues. We will continue to monitor this service closely to ensure these improvements are made and sustained.
“The law says these are the standards that everyone should be able to expect when they receive care. Our inspectors will return to this care home and if we find that it is not making progress we will consider further action."
Ends
For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.
Notes to editors
About the CQC: Snippet for press releases
About the Care Quality Commission
The Care Quality Commission (CQC) is the independent regulator of health and social care in England.
We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.
Read the report
Read the reports from our checks on standards at Rivacre House care home.