12 April 2011
The Care Quality Commission (CQC) has told an East London hospital that it must make improvements to comply with all essential standards of quality and safety.
Inspectors from the Care Quality Commission (CQC) found that Cygnet Hospital Beckton was failing to meet seven essential standards of quality and safety.
Cygnet Hospital Beckton is a mental health hospital accommodating patient groups in four wards.
The inspection team reviewed all the information held about this provider on all 16 essential outcomes and carried out a visit on 19 January 2011. The review was carried out as part of our routine schedule of planned reviews. During the visit, we observed how patients were being cared for, talked to patients who use the service, talked to staff and checked the provider’s records.
CQC found that Cygnet Hospital Beckton was not meeting seven essential standards, with major concerns in one area:
Care and welfare of service users: It was unclear what system existed for reviewing patient’s care plans or physical well being following restraint. Cygnet Beckton are unable to adequately measure crucial elements of risk or good practice from what is currently recorded. There was also evidence of patients being left on their own with physical healthcare issues because the reactive system in place could not adequately meet patient’s needs
There were other areas of concern with safeguarding people and staffing.
CQC has asked Cygnet Hospital Beckton to send reply within 14 days, setting out the action they will take to meet the essential standards. We will check to make sure that the improvements have been made.
Colin Hough, Regional Director of CQC in London, said “We have told Cygnet Hospital Beckton where it needs to do more to comply with essential standards and we have asked them to tell us what action they will take to improve. We will check to make sure that the improvements have been made.”
“The law says there are the standards that everyone should be able to expect when they receive care. Providers have a duty to ensure they are compliant – or face the consequences.
Ends
For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232 143.
Notes to editors
About the CQC: Snippet for press releases
About the Care Quality Commission
The Care Quality Commission (CQC) is the independent regulator of health and social care in England.
We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.
Read the report
Read the reports from our checks on standards at Cygnet Hospital Beckton.