The Care Quality Commission (CQC) has rated West London NHS Trust as Good overall. It was previously rated Good.
The trust, which provides mental health and community health services across three London boroughs and beyond, was rated Outstanding for being caring, Good for being effective, responsive and well-led. It was rated Requires Improvement for being safe.
During the COVID-19 pandemic, CQC’s immediate focus will be on supporting providers to keep people safe during a period of unprecedented pressure. We will continue to collect insight and intelligence about the quality of care from our existing data sources, providers, healthcare staff, stakeholders, and the public, and will work closely with NHS England and the Department of Health and Social Care to ensure additional support is in place where needed.
CQC will be listening to what people are saying about services during this time to help us detect any changes in care. People can give feedback to CQC via the details below.
People can give feedback to CQC via:
- Telephone - 03000 616161
- Give feedback via our website- www.cqc.org.uk/give-feedback-on-care
A CQC spokesperson said: “All the staff at West London NHS Trust should be very proud of the care they are providing for people using their services. CQC’s immediate focus will be on supporting the trust to continue to provide safe care to people during the Covid-19 pandemic.”
You can read the inspection report in full when it is published on website at: www.cqc.org.uk/provider/RKL
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For media enquiries, contact Ray Cooling, Regional Engagement Manager (London), on 07341 739176 or call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here www.cqc.org.uk/media/our-media-office. (Please note: the duty press officer is unable to advise members of the public on health or social care matters).
For general enquiries, please call 03000 61 61 61.