The Care Quality Commission has found the quality of care provided by, Marple Cottage Surgery, Stockport Greater Manchester to be Outstanding following an inspection carried out in February.
Inspectors rated the practice Outstanding for safety, effectiveness, responsiveness and well-led, and Good for caring, giving them their overall Outstanding rating.
A full report of the inspection has been published on our website.
Some of the features from the inspection included:
Inspectors found that there was an individual and team ethos of commitment to deliver the highest quality services to patients. The whole practice team fostered a culture of ‘can do’ with patient care and customer satisfaction central to everything it did.
The practice had been committed for many years to providing patients with full online access to their medical records. Feedback from patients said this had helped them understand their health condition better. The practice had further developed this and following participation in the trialling of integrated video consultations, the practice now offered a video consultation service to patients.
The GPs provided care and treatment to a range of community and residential services. These include providing end of life care to a community based ward, daily support to a specialised community ward for patients with delirium and weekly visits to a residential care home
Professor Steve Field, CQC, Chief Inspector of General Practice, said:
“Marple Cottage Surgery was last inspected in February 2016 when it was rated as Outstanding. At this inspection they were rated Outstanding again - a very commendable achievement.
“The service had a very clear vision and strong leadership that helped drive high quality care and treatment. The whole practice team fostered a culture of ‘can do’ with patient care and customer satisfaction central to everything it did.
“I was encouraged by the fact that the surgery was always seeking to learn and adopt best practice. Where staff had responded to the individual needs of a patient to ensure they received the right care and support these ‘Good Service Examples’ were logged and used as a learning and development aid for the staff.
“There were excellent systems to assess, monitor and manage risks to patient safety, not just in the clinical environment. The surgery had listened to and acted upon advice from their patient participant group (PPG) and had installed external lighting in the practice car park plus additional lighting for the external pathways to improve patient and staff safety.
“Frail and older patients who were vulnerable received a full assessment of their physical, mental and social needs. Those identified as being frail had a clinical review including a review of medication. The practice encouraged patients to attend clinics in falls prevention and bone health service.
“Maple Cottage was extremely well-led, practice leaders were knowledgeable about issues and priorities relating to the quality and future of services. They understood the challenges affecting their patient population and the local area population. They attended meetings to contribute to wider service developments and frequently participated in a range of pilots to bring services closer to the practice patient population.
“I cannot praise this practice too highly. It clearly benefits from strong leadership who have a vision and strategy to deliver patient-centred care. All of the staff at Marple Cottage should be very proud of the service they are providing. Other providers should look to them as an example of how to provide great high quality care.”
Ends
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Other providers should look to them as an example of how to provide great high quality care
Professor Steve Field, Chief Inspector of General Practice