CQC rates Kingston upon Hull home care service Outstanding

Published: 24 September 2018 Page last updated: 24 September 2018
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The Care Quality Commission has rated the care being provided by Stonham Kingston House to be Outstanding, following an inspection in July this year.

Stonham Kingston House provides personal care to people living in their own homes who may be living with a learning disability, mental health condition, drug or alcohol problem. At the time of the inspection five people were receiving care. Inspectors found the service had developed caring relationships which led to positive outcomes for the people living there. They also saw how the registered manager led by example and supported staff to deliver high quality care.

Stonham Kingston House was rated as Outstanding overall and for being caring, responsive and well-led, and Good for being safe and effective.

Read the report

Debbie Westhead – Deputy Chief Inspector of Adult Social Care said:

“The people we spoke to about this service were unreservedly positive about the care they received and how much of a positive impact it had made to their lives. We saw how the service created a safe environment and constructively challenged people to achieve their goals.

“We also saw how the service helped people engage with technology to record their healthcare information and needs. This allowed people to express their needs in a different way, promoting effective communication.

“Staff were led by a passionate and dedicated manager. They were able to demonstrate an excellent and accurate understanding of each person and their needs, showing us they truly cared for them. An Outstanding achievement, everyone involved should be very proud of their work.”

An Outstanding achievement, everyone involved should be very proud of their work

Debbie Westhead, Deputy Chief Inspector of Adult Social Care

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.