A domicliary care service in Wimborne Dorset has been rated Outstanding by the Care Quality Commission following a recent inspection.
Dimensions Dorset Domiciliary Care provides personal care to people living in their own houses and flats in the community. It provides a service to adults with learning disability and autism.
Inspectors rated the service Outstanding in the areas of being responsive to people’s needs and well-led and Good for being safe, caring and effective. The overall rating was Outstanding.
Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said;
“Providing an outstanding service for people in their own homes can be challenging and it is refreshing to hear Dimensions Dorset Domiciliary Care is offering a service where the staff and management are clearly passionate about providing personalised care and have created environments where people are treated as individuals with compassion, dignity and respect.
“The staff and management should be proud of their achievement.”
The full inspection report can be found on our website.
Key findings from the inspection include;
- Staff were highly motivated, worked well as a team and shared a common ethos of providing high quality,compassionate care with regard to people's individual wishes and support needs. Staff were valued, well supported and supervised by the management team.
- People were being supported to create and achieve life changing goals and improve outcomes in their lives. Staff considered how barriers due to disability and complex behaviour impacted on people's ability to take part and enjoy activities open to everyone.
- While some people presented behaviour which posed a challenge for the staff and the service, inspectors did find positive behavioural support plans were in place and up to date. These plans were in line with best practice and gave staff clear guidelines on what approaches to use if people displayed behaviours which might challenge the service. Behaviour charts were also completed by staff; these detailed what happened before an event, during an event and what preventative actions were taken.
- The approach of the registered manager and locality managers promoted openness and transparency. This empowered staff to be open and also ensured all information concerning people's care and welfare was communicated to ensure positive outcomes for people.
Ends
For further information please contact CQC Regional Engagement Officer Lara Orija on 07789 875 306.
Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.
Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.
The staff and management should be proud of their achievement
Deborah Ivanova, Deputy Chief Inspector, Adult Social Care