The Care Quality Commission has rated the care being provided by Richmond Village Nantwich DCA, a home care service in Nantwich, Cheshire to be Outstanding after an inspection in September this year.
The service provides personal for people over the age of 55 who live in their own homes, within the community of Nantwich.
Previously in 2016 Richmond Village Nantwich DCA was rated Good overall. At the latest inspection the service was rated Outstanding for responsive and well-led service and overall. Safe, effective and caring services were all rated Good.
Read the full inspection report.
Debbie Westhead – Deputy Chief Inspector of Adult Social Care said:
“It was clear to us when we visited this service that the provider has reviewed the care they provided and committed to improve it further for the benefit of the people they support. We saw how the management team continually sought people’s views on their care, and engaged with technology based solutions to overcome some health care barriers.
“We found that the service delivered care in line with people’s needs and desires. Staff got to know the people they cared for and tailored the care and their approach to suit. The service planned and delivered various activities in the service and in the community based on people’s histories and their life goals. These meant a lot to both the people using the service, their families and the staff. We saw social media posts telling the story of the events and activities and how the people helped organise them.
“This showed us that the service really valued people receiving person-centred care and worked hard to enrich people’s lives, whilst promoting their independence and respecting their dignity.
“Staffs efforts were recognised and celebrated, and were clearly respected by the provider. The leadership team had a clear demonstrable vision to enable staff in delivering high quality, meaningful, person-centred care people deserve. A fantastic improvement and well deserved Outstanding rating, well done.”
ENDS
For further information please contact CQC Regional Engagement Officer Mark Humphreys mark.humphreys@cqc.org.uk 01912011675
Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.
It was clear to us when we visited this service that the provider has reviewed the care they provided and committed to improve it further for the benefit of the people they support.
Debbie Westhead – Deputy Chief Inspector