Short Term Assessment, Reablement and Telecare (START) in Park Road, Poole has been rated Outstanding by the Care Quality Commission following an inspection in May.
Inspectors rated the service Outstanding for being safe, effective, caring, responsive to people’s needs and well-led. The overall rating was Outstanding
Short Term Assessment, Reablement and Telecare (START) provides reablement support to a wide range of people in their home following either a hospital admission, or a change to the person’s ability or independence. The service supported people to regain lost skills, learn new ones, and generally increase their ability and independence, currently supporting 17 people.
Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said;
“Short Term Assessment, Reablement and Telecare (START) are providing quality, innovative care, with a proven track record of finding extremely creative solutions to meet people's needs
“The staff and management of START should be very proud of gaining this well-deserved Outstanding rating for the safe, caring, supportive, person-centred service they are providing,”
Some of the key findings from the inspection include;
People were placed at the heart of the service. Each person had a small team who they knew well. People wrote and directed their support plans with staff. Support plans contained highly personalised information about what was important to the person, what mattered to them, what they would like their team to know and do, and the help and support they needed.
Staff were caring, compassionate and creative in overcoming obstacles and findings opportunities to go' the extra mile' in order to promote people's independence and wellbeing. People told inspectors they valued their relationships with staff and they were treated with dignity and respect. For example, a member of staff had gone above and beyond their remit by working with ‘Lifeline’ and the Police in order to maintain a person’s independence. This person liked to take regular walks but often got lost after they moved house. In order to know where the person might be, the staff chatted to the person about where they had been that day and checked receipts with their permission to correspond with what had been said. This meant that staff, police and ‘Lifeline’ staff knew where to look for the person if they weren’t at home so they could safely help them home.
The service had a strong sense of social responsibility; they played an active role in the community and out of office hours they were able to respond to and support people in crisis. They also worked with the local authority to sign post people to services that reduced social isolation.
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The staff and management of START should be very proud of gaining this well-deserved Outstanding rating
Deborah Ivanova, Deputy Chief Inspector, Adult Social Care