England’s Chief Inspector of General Practice has told Laburnum Surgery, Ashington that it must improve, after rating it as Inadequate following an inspection in June
Inspectors have rated the practice as Inadequate for safety and well-led, Requires Improvement for effectiveness and Good for responsiveness and caring. effectiveness. This gives the service its overall rating of Inadequate.
Some of the findings from the report include:
- CQC inspectors could see that clinicians assessed patients’ needs and delivered person-focused care and treatment. However, they did not routinely review the effectiveness of the care provided to ensure it was in line with current legislation, standards and guidance.
- Patient engagement was limited and the practice did not have an active patient participation group. In addition the inspection team found that appropriate recruitment checks had not always been carried out.
Alison Holbourn, Deputy Chief Inspector of General Practice for the North, said:
“It is important that practice staff meet on a regular basis so that they can review the decisions they have made and where appropriate take action. The inspection team found that multi-disciplinary team meetings, to review the needs of patients, had not been held on a regular basis meetings schedule.
“The practice must ensure people employed receive the appropriate support, training, professional development, supervision and appraisal to enable them to carry out their duties. The provider must also ensure that the recruitment procedures are established and operated effectively to ensure that the right people and skills are employed.
“It is important that people who are registered with the Laburnum Surgery can rely on getting high quality care. The service has been placed in special measures and will be kept under review.”
It is important that people who are registered with the Laburnum Surgery can rely on getting high quality care
Alison Holbourn, Deputy Chief Inspector of General Practice for the North