England’s Chief Inspector of General Practice has told a Bradford GP practice that it must improve. Park Grange Medical Centre has been placed in special measures following an inspection by the Care Quality Commission in September 2017.
Inspectors rated the practice Good for caring and responsiveness, Requires Improvement for effectiveness and Inadequate for safety and well led.
Overall the service has been rated as Inadequate. A full report of the inspection can be found on our website.
The report highlights a number of areas of concern including:
The provider had failed to assess, monitor and mitigate serious risks relating to the health, safety and welfare of service users and others who used the premises. CQC saw that fire and building risk assessments were not up to date.
Building work was ongoing and a new extension was in use by staff and patients, despite presenting an extreme health and safety risk due to safety features being incomplete.
Alison Holbourn, Deputy Chief Inspector of General Practice for the North, said:
“It is important that the people who are registered with the Park Grange Medical Centre can rely on getting high quality care. It is disappointing that in both safety and leadership this practice was failing. The surgeries safety was seriously compromised by ongoing building work. A new extension was in use by staff and patients, despite presenting an significant health and safety risk due to safety features being incomplete."
On examining records, we saw that several members of staff did not have a written contract of employment. These staff were found not to have received an induction plan, mandatory training, documented supervision or an appraisal of their performance since the commencement of their employment."
“There are positive aspects for this service, both caring and responsiveness were rated as good. Park Grange Medical Centre will need to focus quickly on a number of issues and due to the concerns identified during the inspection this service has been placed in special measures."
“It will be inspected again within six months and we will continue to work with local partners, including the local Clinical Commissioning Group. The service will be kept under review and if needed could be escalated to urgent enforcement action and if there is not enough improvement we will move to close the service.”
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It is disappointing that in both safety and leadership this practice was failing
Alison Holbourn, Deputy Chief Inspector of General Practice for the North