CQC place The Grange Road Practice, Southwark into Special Measures

The Care Quality Commission has placed The Grange Road Practice in Southwark into special measures following a comprehensive inspection which has rated it as Inadequate.

The practice will now be able to access support from NHS England and the Royal College of General Practice to help it improve.

Under CQC’s programme of inspections, all GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The full report from the inspection, in November 2015, has been published on this website.

Ursula Gallagher, Deputy Chief Inspector of General Practice said:

“The Grange Road Practice provides general medical services to over 5,300 registered patients. All patients are entitled to expect high quality and consistent care from their GP practice.

“While we found most of the staff within the practice understood their responsibilities, we have found significant areas of concern, which is why we are placing this practice into special measures. This will enable them to receive a package of support to help them improve, from NHS England and the RCGP.

“We will continue to monitor progress and we will inspect again in six months to check whether sufficient improvements have been made. I am hopeful that the practice will do what is required for the sake of their patients, but if we find that services remain inadequate, we will consider taking further action."

CQC have identified a number of areas where the practice must make improvements including:

• Ensure that patients are enabled or supported to understand care and treatment available, and patients are involved in decisions about their care.
• Ensure recruitment arrangements include all necessary employment checks for all staff.
• Ensure there is a system to identify adults and children at risk, all staff are aware of the safeguarding lead, all staff complete the appropriate level of training and all safeguarding concerns are managed in accordance with the safeguarding policy.

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For further information please contact John Scott, CQC Regional Engagement Manager, on 07789875809. For media enquiries, journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. For general enquiries, please call 03000 61 61 61.