The Care Quality Commission (CQC) has again found the quality of care provided by the Providence Surgery in Walpole Road, Boscombe, Bournemouth to be Outstanding following an inspection in February 2018.
Inspectors rated the care at The Providence Surgery Outstanding for being responsive to people’s needs and well-led and Good for being safe, caring and effective.
Full copy of the inspection report can be found on our website.
Ruth Rankine, Deputy Chief Inspector of General Practice in the South Region, said:
“Providence Surgery has yet again proved that it is providing an exceptional service with high quality integrated care in a practice situated in one of the most deprived areas in England. The service is a real asset to providing a very valuable service to the vulnerable in Bournemouth.
“The practice was dedicated to providing a proactive approach to understanding the needs of their patient groups. Staff acted as advocates and delivered care in a way that meets patients’ needs and promoted equality while providing treatment with dignity and compassion.
“This is a great example of what outstanding care looks like and the team at the Providence Surgery should be very proud of what they have achieved to date.”
The report highlights a number of areas of outstanding practice, including:
The practice GPs had received specialist training on substance misuse. Care for patients with mental health or substance misuse was shared with the local mental health team and detox programmes were offered at the practice.
The practice had in-house MRI scanning, X-ray and ultrasound facilities to enable patients to have examinations carried out promptly. This was self-funded by the practice.
Staff provided a Frailty and Anticipatory Care Team (FACT) consisting of paramedics, a practice nurse and a health care assistant. This team delivered the practice strategy and addressed any risks to it.
Staff were knowledgeable about the issues relating to the quality and future of services and understood the challenges and were addressing them. The practice had effective processes to develop leadership to plan for the future leadership of the practice.
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This is a great example of what outstanding care looks like
Ruth Rankine, Deputy Chief Inspector of General Practice