The Care Quality Commission (CQC) has found the quality of care provided by Dr Hafiz Rehman at Thornton Lodge Surgery in Huddersfield to be Good following an inspection in November 2017.
CQC published a report in May last year rating the service as Inadequate and placed the practice into special measures. The concerns identified at that time included issues with health and safety, and making sure the practice were handling significant events in the most effective way.
Since this inspection, the practice has implemented changes that the CQC asked to be made. These changes have improved patient care and see the practice’s rating change from Inadequate to Good.
The practice is rated Good for each of the individual domains of safe, caring, responsive and well-led, and Requires Improvement for effective.
Beverley Cole, CQC’s Head of General Practice in the North of England, said:
“At an inspection at the start of 2017 we did not believe that Dr Hafiz Rehman’s practice was likely to resolve its challenges without being placed into special measures."
“The practice was previously rated as Inadequate, we were not assured that the care being provided was safe, and the practice was not being well-led."
“Since that inspection, there is now an open and transparent approach to safety and reporting incidents, and we have seen significant improvements in the level of care being provided."
“We now see a practice where staff feel well supported to do their jobs, and where patients are happy with the service being provided."
“The improvements that the provider has made are impressive, and now they must prove that they are able to sustain them over time.”
Inspectors found that the practice had made significant progress in addressing concerns that had been identified in January and February 2017.
Key findings at this inspection included:
- Staff had the knowledge to deliver the most effective care and treatment.
- The practice had clearly defined systems to minimise risks to patient safety.
- There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
- Services were much more responsive to the needs of people using them.
CQC’s report on Dr Hafiz Rehman can be found on our website.
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For further information please contact CQC Regional Engagement Officer Kerri James by email kerri.james@cqc.org.uk or by phone on 07464 92 9966.
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