The Care Quality Commission has rated Fairview House in Clatterford Road, Newport, Isle of Wight as Inadequate overall following an unannounced inspection in November and has taken action regarding people living at the service.
Inspectors rated the service Inadequate for being safe, effective, caring, responsive to people’s needs and well-led. As a result of the level of concerns identified during the course of the inspection, urgent enforcement action has been taken to prevent any new admissions to the service. Inspectors also liaised with the local authority and as a result of these discussions people have been moved to alternative homes to ensure their safety and care needs are met.
Fairview House is a care home that provides accommodation, nursing and personal care for up to 24 people. There were 22 people living at the home at the start of the inspection.
Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said;
“Protecting the safety and welfare of people using health and social care services will always be our priority and where necessary we will take action in line with our enforcement policy to protect people’s wellbeing."
“As a result of concerns for the safety of people using this service we have taken urgent enforcement action to prevent any further admissions. The service has been placed into special measures and we will continue to monitor the service and take further enforcement action if the required improvements are not made."
Any regulatory decision that CQC takes is open to challenge by a registered provider through a variety of internal and external appeal processes."
The full inspection report can be found on our website.
Some key findings from the inspection include
- Not all staff were caring and compassionate. Some demonstrated a lack of respect for people and their property and did not treat people with consideration. Two people were not dressed appropriately to protect their dignity; and people were sometimes given other people's clothes to wear.
- There were not enough staff to keep people safe and meet their needs and the situation deteriorated during the course of the inspection when the registered manager, a cook, a cleaner and several care staff resigned.
- There were no established clear working practices, policies, procedures or quality assurance systems in place. There was no effective oversight of the service. Quality assurance systems were not robust. Where deficiencies had been identified, no action had been taken to address them.
- Medicines were not managed safely. People did not always receive their medicines as prescribed, including antibiotics for chest infections. Two people were subsequently admitted to hospital with suspected chest infections.
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For further information please contact CQC Regional Engagement Officer Lara Orija on 07789 875 306.
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