The Care Quality Commission has found the quality of care provided by two adult social care services in Hertfordshire to be Outstanding.
Under CQC’s programme of inspections, all England’s adult social care services are given a rating according to whether they are safe, effective, caring, responsive and well-led.
These services were found to be providing an exemplary service to people in their care when CQC inspected.
The reports detailing inspectors’ findings have now been published and are available on CQC’s website.
Matthew Jenkins, CQC Head of Inspection for Adult Social Care in the central region, said:
“It is excellent to see so many services delivering care that is safe, effective, caring, responsive and well-led.
“People deserve to receive good care that meets their individual needs from staff who are compassionate when they use services, and it is clear that is what these care services are doing.
“The hard work of the staff working at these services is making a real difference to people. This is why we have rated them as Outstanding.”
During the COVID-19 pandemic, CQC’s immediate focus is on supporting providers to keep people safe during a period of unprecedented pressure.
Although routine inspections have been paused, CQC’s regulatory role and core purpose of keeping people safe has not changed – safety is still the priority. Inspection teams are using an emergency support framework during the pandemic.
This framework has a number of elements:
- using and sharing information to target support where it’s needed most
- having open and honest conversations
- taking action to keep people safe and to protect people’s human rights
- capturing and sharing what is found and any action taken.
CQC will continue to collect insight and intelligence about the quality of care from existing data sources, providers, healthcare staff, stakeholders, and the public, and will work closely with system partners to ensure additional support is in place where needed.
CQC will be listening to what people are saying about services during this time to help detect any changes in care. If there is evidence that people are at immediate risk of harm, CQC can and will take action to ensure that people are being kept safe. People can give feedback to CQC via the details below.
- Telephone - 03000 616161
Give feedback via website- www.cqc.org.uk/give-feedback-on-care
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For further information, please contact Regional Engagement Officer, Helen Gildersleeve on 07825 939328.
Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here: http://www.cqc.org.uk/media/our-media-office
Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.