The Care Quality Commission (CQC) has found some improvements at Devon Doctors’ NHS 111 and GP Out of Hours service following an inspection in May. However, there is further work to be done.
CQC carried out an inspection of Devon Doctors’ NHS 111 and GP Out of Hours service, provided from Osprey House, in Exeter. This was to follow up on urgent conditions CQC had placed on the service following a previous inspection in July 2020. These urgent conditions required Devon Doctors to make rapid improvements within a set timescale.
Devon Doctors sent CQC an action plan which set out how it would ensure there were adequate numbers of suitably qualified, competent and skilled members of staff for the provision of the Out of Hours service and the NHS 111 service. The plan showed how the service intended to assess capacity and resources, and how this would be implemented to meet patients’ needs.
After reviewing the action plan, inspectors found the conditions that had previously been imposed had been met, and these have now been removed from the provider’s registration.
As this was a focused inspection the service ratings remain the same. Devon Doctors is rated inadequate overall. CQC will continue to monitor the service to ensure that the required improvements are made.
Full details of the inspection are given in the report published on our website.
For enquiries about this press release please email regional.engagement@cqc.org.uk.
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