The Care Quality Commission (CQC) has rated the care provided by Blossom Fields as Outstanding overall, following an inspection in May 2016.
Inspectors rated Blossom Fields Outstanding for being effective, caring, responsive to people’s needs and well-led and Good for being safe.
A full report of the inspection has been published today.
Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:
“Blossom Fields delivered an exceptional level of care. There was excellent feedback from residents and family members which showed staff really cared for the people they looked after.
“The provider made sure that people received personalised care that met their needs and interests. It was good to read about the range of activities and how these were organised to give everyone opportunities to get involved. I was also impressed by the focus on making sure staff had the right skills and knowledge to provide high quality care. Both the provider and staff should feel proud of the work they do and of the outstanding support they provide.
“People should always be cared for by services that are safe, effective, caring, responsive to their needs and well-led. Our inspectors’ full findings are detailed in our published report which demonstrates how excellent care can be achieved.”
The report highlights a number of areas of outstanding practice, including:
- The provider was forward thinking and innovative in their approach and had made a commitment to Care England’s ‘dementia pledge’ and dignity pledge to provide high quality dementia care.
- The service maintained close links with the community and as such, people could be involved in the community and its facilities, and the community were encouraged to participate in the home’s social events.
- The service provided person centred care that was responsive to people’s individual needs. Care plans were well written and provided detailed information on the persons preferred care, and people were encouraged to be involved in their care choices.
- Staff were well supported by management and well trained. All care staff were encouraged to achieve diplomas in health and social care.
- People were offered choices in respect to activities, food and drink and staff respected these decisions. Staff treated people with kindness, compassion and responded to needs promptly.
- There was a commitment to providing end of life care that met people’s needs. Staff made sure people had a dignified, comfortable, pain-free end of life.
Ends
For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61
It was good to read about the range of activities and how these were organised to give everyone opportunities to get involved.
Deborah Ivanova, Deputy Chief Inspector of Adult Social Care