Bolton substance misuse service Acquiesce Ltd, has been rated outstanding by the CQC, following its first inspection in December.
Acquiesce Ltd is a six-bed rehabilitation service which supports people to recover from substance misuse. It delivers treatment in Bolton town centre and provides accommodation close by.
Following the CQC inspection, the service was rated outstanding overall and for being effective, caring, responsive to people’s needs and well-led. It was rated good for being safe.
Brian Cranna, CQC’s head of hospital inspection (mental health and community health services), said:
“When we inspected Acquiesce Ltd, leaders clearly had an inspiring shared purpose, they strive to deliver and motivate staff to succeed, which has led to a positive, person-centered culture. We found staff were passionate about working with people to support their recovery and help them move on from addiction.
“Feedback from people was consistently positive, and the service provided a flexible and tailored groupwork approach to meet individual needs. People felt treatment sessions gave them the knowledge and tools they need to help their recovery, and felt they were interesting, varied and well delivered.
“People spoke of being given a second opportunity at life, of finding hope for the future, and changing their lives and being able to achieve anything. Staff were described as amazing, caring, patient and knowledgeable and having a real passion for helping people recover.
“Staff went the extra mile to plan towards opportunities for people leaving the service. Examples included people who had left the service, had gone on to do voluntary, then paid employment supported by the service.
“Overall, the service was well-led and its open culture encouraged creativity and innovation. I encourage people to read this and other inspection reports for services we have rated outstanding to see what they can learn.”
CQC found the following outstanding practice:
- People received a bespoke treatment programme of interventions according to needs
- Staff used a wide range of resources and the service operated seven days per week
- The service had adapted the treatment programme and delivery for people with mobility issues, including seeking occupational therapy advice and recommendations
- Staff were well trained and knowledgeable and staff morale was high
- The service had a non-executive board which included external directors who would challenge and encourage innovation.
Full details of the inspection are given in the report published on our website.
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