Bluebird Care (Cornwall North), Cornwall rated Outstanding by the Care Quality Commission

Bluebird Care (Cornwall North) in Camelford, Cornwall has been rated Outstanding by the Care Quality Commission following a recent inspection.

Inspectors rated the service Outstanding for being caring and well-led and Good for being safe, effective and responsive to people’s needs. The overall rating is Outstanding.

Bluebird Care (Cornwall North) is a domiciliary care agency that provides personal care, domestic support and short term live-in cover to people living in their own homes. People who receive the service include those living with dementia, older people, people with physical and/or learning disabilities and autism spectrum disorder and sensory impairment. There were 93 people receiving support from the service at the time of the inspection.

Deborah Ivanova, Deputy Chief Inspector, Adult Social Care, said;

“This service has a strong and visible person-centred, inclusive culture where exceptional care is provided alongside a strong focus on continually striving to improve. People spoke highly of the compassionate care they received and told us staff provided excellent care and regularly exceeded their expectations. Examples include a carer spending the night to support a person who was admitted to hospital with another carer taking over during the day to assist the person communicate with hospital staff.

“It is evident that people who use the service are treated with dignity and respect and made to feel valued by the staff and management who go out of their way to ensure people’s diverse individual needs are met. The service was rated Good after our previous inspection in January 2016 and should be commended for improving their rating to Outstanding.”

Some of the key findings from the inspection include:

• People expressed satisfaction with the standard of care provided and comments to inspectors included “"The carers who come to see me are such nice and caring people. They are smiley and cheerful. They always help me dress and I can't fault them at all," and "Without my Carers my independence would be badly affected. I might not be able to be alone in my own home"
• The service had a strong and visible person-centred culture with staff regularly going the extra mile to support people to deal with their particular issues or anxieties. Examples include providing advice on suitable products to someone who had concerns about their hair condition and staying with someone to keep them calm when an emergency occurred at their home.
• Staff recognised the importance of making sure people's individual needs were respected. The organisation recognised and responded to people's individual communication needs. For example during the assessment procedure, communication needs were recorded onto the IT system, which were then highlighted to staff supporting the person when they logged into their care plan. Staff told us the system was brilliant' because it was so up to date and any changes were reported on.
• People felt that they were supported by staff who knew them very well. They thought this made a difference because they had developed mutual trust. A staff member told us, "We [staff] have the same customer and that means we get to know them and their families very well. We also get to know about customers through our care planning system. This is excellent and gets updated all the time so the information is accurate”.

Read the report

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