Berwick Surgery in Rainham rated as Inadequate says CQC

The Chief Inspector of General Practice has placed a GP practice in Rainham, north east London, into special measures.

Care Quality Commission Inspectors rated Berwick Surgery in Berwick Road, Rainham, Havering, as Inadequate for being safe, effective and well-led. It was rated as Good for caring and being responsive after an inspection in March 2016.

Inspectors found that the practice did not have facilities for disabled people and there were no provisions for patients to see a female GP. The arrangements for managing medicines, including vaccinations, were not effective to ensure patient safety.

However, patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information about services and how to complain was available and easy to understand.

A full report of the inspection, which details inspectors’ findings and highlights the areas where improvements must be made, has been published.

Ursula Gallagher, Deputy Chief Inspector of General Practice in CQC’s London region said: “It is important that the people who are registered at Berwick Surgery can rely on getting the high quality care which everyone is entitled to receive from their GP.

“We have now placed the practice into special measures – which means we will inspect again in six months’ time. This will enable the practice to access all the support it needs via NHS England, using the vulnerable practices scheme.

“Since our inspection, we have received additional information to show some action has been taken to address some of the issues we found. When we inspect again in six months clearly we will be looking for improvements.”

Ends

For media enquiries, contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.