The Care Quality Commission has published its report on The Barn Surgery, Christchurch.
The quality of care has been found to be Inadequate for being safe and well-led, while it was rated Requires Improvement for being effective and Good for being caring and responsive to people’s needs. The practice has been given an overall rating of Inadequate.
The Barn Surgery was inspected on May 2016. A full report on this inspection, which details inspectors’ findings and highlights the areas where improvements must be made has been published.
Ruth Rankine, CQC Deputy Chief Inspector of General Practice in the South said:
“It is important that the people who are registered with The Barn Surgery can rely on getting the high quality care which everyone is entitled to receive from their GP.
"During our inspection we saw that staff were caring and treated patients with compassion, dignity and respect. However, we also found that care and treatment was not always delivered in line with best practice.
“Despite some areas of good practice we have found significant areas of concern, which is why we are placing the practice into special measures - so opening the way for the practice to receive support from NHS England among others.
“We will continue to monitor this practice and we will inspect again in six months to check whether improvements have been made. I am hopeful that the practice will do what is required for the sake of its patients, but if we find that the service remains inadequate, we will consider taking further action.”
Key findings from inspectors included:
- The practice had no clear leadership structure, in particular, insufficient GP leadership capacity and limited formal governance arrangements.
- Data showed patient outcomes were low in some areas compared to the locality and nationally. No clinical audits had been carried out, so there was no effective system to manage performance and improve patient outcomes.
- Patients were at risk of harm because systems and processes were not being followed to keep them safe as a direct result of staff shortages. The practice did not have assurance that infection control practice followed current guidance. Not all staff had received training in infection control, chaperone duties for those staff undertaking this role, basic life support and the Mental Capacity Act (2005).
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For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.
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