Alina Homecare in Brighton, East Sussex has been rated Outstanding by the Care Quality Commission following a recent inspection. The service was rated Outstanding for being caring and well-led and Good for being safe, effective and responsive to people’s needs.
Alina Homecare is a domiciliary care agency that provides personal care to a range of people in their own homes living with a mental health illness, physical or learning disabilities, substance misuse, sensory impairment or an eating disorder. There were 130 people receiving a service from the agency at the time of the inspection.
The full inspection report can be found on our website.
Key findings from the inspection include;
- Inspectors found that care staff treated people with respect, dignity and compassion. Staff were motivated, passionate and proud of their jobs. People said care staff went the extra mile and the agency put people at the heart of their service.
- People were encouraged to be as independent as possible by care staff they trusted and felt safe with. They were supported to lead as good a quality of life as possible. People were never rushed and care staff took the time to support them in the right way.
- Regular social activities, events and networks were planned by the agency throughout the year. People who lived in isolation were encouraged to attend and the agency fostered strong links with the local community.
Alina Homecare has continued to provide consistent, compassionate, high-quality, person centred care with staff going above and beyond their regular duties when working with service users.
The service was rated Good overall in March 2015 and the staff and management are to be commended on improving the standard of care to the stage where it merits CQC’s highest overall rating. They should be proud of this achievement.
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For further information please contact CQC Regional Engagement Officer Lara Orija on 07789 875 306.
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