The Care Quality Commission
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  • GP practice

Archived: Stalbridge Surgery

Overall: Good read more about inspection ratings

Station Road, Stalbridge, Sturminster Newton, Dorset, DT10 2RG (01963) 362363

Provided and run by:
Dr Stephen John Clayton

Important: The provider of this service changed. See old profile

All Inspections

17/04/2018

During a routine inspection

This practice is rated as Good overall. (Previous inspection June 2016 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Stalbridge Surgery on 17 April 2018 as part of our inspection programme.

At this inspection we found:

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • The practice used the Gold Standard Framework (GSF) for patients over 65 years to help identify and predict risks for older patients in primary care. Patients identified as living with severe frailty were also reviewed every month at multi-disciplinary meetings in order to co-ordinate care to meet individual needs.
  • 149 patients were identified as carers; this represented approximately 4% of the practice list

The areas where the provider should make improvements are:

  • Review arrangement to for following the fire risk assessment and associated policy, including fire safety training for all staff and undertaking regular fire drills.
  • Review systems to for the recording and planning of induction and training
  • Review infection control processes to include oversight of cleaning schedules.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

15/03/2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Stalbridge Surgery on 15 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.

  • The practice had safe and effective systems for the management and dispensing of medicines, which kept patients safe.

  • Feedback from patients who use the service, those who are close to them and stakeholders was continually positive about the way staff treat people. Patients told us that that staff go the extra mile and the care they receive exceeds their expectations.
  • There is a strong, visible, person-centred culture. Staff are highly motivated and inspired to offer care that is kind and promotes people’s dignity. Relationships between patients who use the service, those close to them and staff are strong, caring and supportive.These relationships are highly valued by all staff and promoted by leaders.
  • Staff recognise and respect the totality of people’s needs. They always take patients personal, cultural, social and religious needs into account.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with the GP and that there was continuity of care, with appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour

We saw several areas of outstanding practice:

  • The culture of the practice focused on community engagement and being central to community life. Patients benefited from this emotional and physical well-being support
  • The practice had a thorough system in place to support bereavement through staff support, bereavement packs and their own bereavement cards.
  • The practice nurses performed complex leg ulcer dressings in the practice and also worked with the dermatology department at the local acute trust following extended additional training avoiding the need for patients to travel for these services.


Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice