Archived: Tailored Care Ltd.

Updated 5 February 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We carried out an announced inspection on 12 January 2016. The provider was given short notice because the location provides a domiciliary care service and we needed to be sure that someone would be in the office.

The inspection was carried out by one inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

As part of our planning for the inspection we asked the local authority and healthwatch to share any information they had about the care provided by the agency.

We spoke with 18 people who used the service, three relatives and five staff by phone.

We checked whether the service was working within the principles of the Mental Capacity Act 2005 (MCA) and whether any conditions on authorisations to deprive a person of their liberty were being met.

We reviewed two people’s care records, three recruitment records, management quality reports and quality assurance systems.

Updated 5 February 2016

This inspection took place on 12 January 2016 and was announced.

Tailored Care Limited is a care service registered to provide personal care and support for people in their own homes. At the time of our inspection they were providing care and support for approximately 30 people.

There is a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from the risk of harm and abuse because they were supported by staff who knew how to recognise and respond to abuse. Staff were not employed until required checks had been made about them to ensure they were suitable to support people in their homes.

People were supported to arrange their care with the staff and were involved in their reviews. The registered manager encouraged people to raise any issues. People were confident that action would be taken by the management team to resolve any problems.

People were encouraged to be as independent as possible and take charge of their care. Staff provided care which was kind, compassionate and promoted people’s privacy and dignity. Staff had developed good relationships with the people they supported. People were supported to make their own choices and decisions and felt listened to and respected.

Staff received induction and comprehensive training in order to equip them with the skills to do their job. Staff were well supported by the management team and received regular feedback on their performance through structured supervision.

People knew how to make a complaint if they needed to. The provider completed regular quality checks to ensure standards of care were maintained. People had the option to comment about the quality of their service on a regular basis. Any areas for improvement that were identified were acted upon. People were aware of who the management team were and felt they were approachable and listened to them. They considered this aspect of the service had recently improved.