At this announced inspection we spoke with the two Registered Managers about the concerns.
We found the provider had effective recruitment procedures in place and had carried out the relevant checks when employing staff.
We looked at four staff personnel files. We saw all staff had completed an induction and mandatory training. We found staff had a current Disclosure and Barring service (DBS) check.
We looked at three care records. We found they contained comprehensive information about the person and were up to date. We also looked at some of the staff records.
We spoke with two members of staff and looked at three staff personnel and training files. We found they contained the necessary recruitment documents and checks. We saw evidence staff had received training. Staff we spoke with confirmed this.
We spoke with the Registered Manager about the methods they used to check they provided a good service to people and that people were satisfied. We saw satisfaction surveys had been sent to people who use the service and staff in September 2013.