The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Prabodh Jain Also known as Dr Jain, Little Lever Health Centre 2

Mytham Road, Little Lever, Bolton, Lancashire, BL3 1JF (01204) 462988

Provided and run by:
Dr Prabodh Jain

All Inspections

29 May 2013

During a routine inspection

Patients we spoke with told us they found it easy to make an appointment and that staff were friendly and helpful. Comments included; 'everything is fine I get on well with the doctor', 'I'd give the service 9 out of 10', 'they talk everything through with me' Some patients told us that it was sometimes hard to get an appointment at the practice, especially if they needed a specific appointment time slot.

The practice did not have a leaflet available and at the time of our visit was in the process of developing their website. There was a need for a practice leaflet to be developed to inform patients of the services available, type of appointments available, how test results are communicated and the practice chaperone procedure. This would ensure that patients were supported to get the most appropriate help and treatment.

The practice had an up to date child protection policy and procedures in place. This information included contact details for staff to raise concerns with the appropriate agencies.

We saw records were kept of adverse events, accidents or incidents including actions taken. The practice completed audits/reports following significant events or receiving complaints, in order to learn and make improvements as required.