- GP practice
Lawton House Surgery
Report from 12 September 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 26 September to 8 November 2024. Lawton House Surgery is an NHS GP practice located in Cheshire, the level of deprivation was 7 out of ten, the higher the number the less deprived the area is. There were approximately 13,000 people registered with the service at the time of our assessment. We conducted this assessment due to receiving information of concern. We assessed 14 quality statements across the safe and effective key questions and have combined the scores for these areas with scores from the last inspection. At this assessment, we have rated the practice good overall. We found staff supported people to live healthy lives and provided them with support and information on their care and treatment. Staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this. However, recruitment, medication optimisation, and consent processes were not always effective.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with the service. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described their active roles in improving the service, such as conducting walk arounds and improving displays for patients.