The Care Quality Commission
  • Doctor
  • GP practice

Archived: Philip Lane Surgery - Siva

Overall: Good read more about inspection ratings

The Surgery, 326 Philip Lane, Tottenham, London, N15 4AB (020) 8808 0322

Provided and run by:
Philip Lane Surgery - Siva

All Inspections

29 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Philip Lane Surgery on 29 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and generally well managed. However nurses had not signed the Patient Group Directions (PGD’s).
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment. However training records were not kept for the locum nurses.
  • The practice had not obtained employment references and this was not detailed as a requirement within its recruitment policy.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

  • Ensure employee references are obtained and the collection of references is added to the recruitment policy.

  • Ensure that copies of locum nurse qualifications and training details are kept on file.

  • Ensure that appropriately signed PGD’s are on file for practice nurses.

  • Implement a schedule for the cleaning of clinical equipment.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

10 January 2014

During a routine inspection

When we visited the surgery we spoke with four patients and seven members of staff, including the doctors, the practice nurse, the practice manager and reception staff. All the patients were extremely positive about the surgery and the experience of care they had received. We received the following comments from them:

'I find it excellent. You can always, normally, get an appointment.'

'They fit patients in and keep to time.'

'Yeah, I like it ['] To me, it is perfect.'

'The staff are friendly and nice. I don't feel rushed.'

We found that people's privacy, dignity and independence were respected. Patients told us they felt respected by the doctors and their privacy was respected.

People experienced care, treatment and support that met their needs and protected their rights.

People were cared for in a clean, hygienic environment. The surgery was clean and there were systems in place to manage infection control risks.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Staff told us they felt they had good access to training and were well supported.

The provider had an effective system to regularly assess and monitor the quality of service that people receive.