17 October 2017
During an inspection looking at part of the service
Letter from the Chief Inspector of General Practice
This announced focused inspection was carried out on 17 October 2017 to confirm that the practice were continuing to meet the regulations.
In February 2017 the overall rating for the practice was Good. The full comprehensive report for the February 2017 inspection can be found by selecting the ‘all reports’ link for Phoenix Surgery on our website at www.cqc.org.uk
Overall the practice is rated as Good
Our key findings were as follows:
- The practice maintained an open and transparent approach and systems were in place for reporting and recording significant events.
- The practice had clearly defined and embedded systems to minimise risks to patient safety.
- Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice