18 November 2013
During a routine inspection
People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. People told us they felt safe when staff were with them. A relative said they felt their family member was "absolutely safe" when receiving care from the service. The service had systems in place for dealing with complaints and people we spoke with were aware of who they could complain to if they needed to. Records were stored securely and were found to be accurate and up to date.