3 November 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Village Medical Centre on 3 November 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- Patients said they found it easy to make an appointment with urgent appointments available the same day.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
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The practice had clean and good facilities, which were well equipped to treat patients.
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Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
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There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
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Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
- The provider was aware of and complied with the requirements of the Duty of Candour.
- Information about services and how to complain was available and easy to understand.
- Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice