The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Michael Abdou Also known as Blossomfield Surgery

Overall: Good read more about inspection ratings

308 Blossomfield Road, Solihull, West Midlands, B91 1TF (0121) 705 5339

Provided and run by:
Dr Michael Abdou

All Inspections

12 July 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Blossomfield Surgery on 12 July 2016. Overall the practice is rated as Good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses and there was an effective system in place for reporting and recording significant events.
  • The practice had strong, visible clinical and managerial leadership and staff felt supported by management.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • Governance and risk management arrangements were in place and we saw completed action plans.
  • Feedback from patients about their care was consistently positive. Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet patients’ needs.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • Staff worked with multidisciplinary teams to understand and meet the range and complexity of patients’ needs. We saw evidence that multidisciplinary team meetings took place every six weeks.

However there were areas of practice where the provider should make improvements:

  • Continue to review the registers for patients with learning disabilities to ensure appropriate reviews are in place.
  • Update staff records with immunisation results.
  • Consider how to proactively identify and support carers.
  • Continue to engage patients to engage with the patient participation group to gain feedback.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice


22 July 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Blossomfield Surgery on 22 July 2015. Overall the practice is rated as requires improvement.

Our key findings across all the areas we inspected were as follows:

  • Data showed patient outcomes were above average for the locality. Audits had been carried out and evidence was available to demonstrate that audits were driving improvement in performance to improve patient outcomes.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Urgent appointments were usually available on the day they were requested. However patients said that they sometimes had to wait a long time at the surgery to see the GP.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

The areas where the provider must make improvements are:

  • Implement effective systems in the management of risks to patients and others against inappropriate or unsafe care. This must include systems to ensure effective significant event management, evidence of action taken following fire risk assessments, ensuring signed records of health professionals authorised to practice under any patient group direction (PGD) are available, ensuring staff undertake infection control training, records to demonstrate the cleaning of equipment and portable screening took place and evidence of action taken following infection control audits.

In addition the provider should:

  • Ensure the practice’s medication storage policy includes information to guide staff of the action to take in the event of a cold chain failure.
  • Implement a system for logging, investigating and acting upon verbal complaints received at the practice.
  • Ensure that patient records are appropriately coded so that staff are able to identify carers and develop a register of carers.
  • Review arrangements to provide support to patients in the event of bereavement.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice