Archived: Medyk Dental and Medical Centre - Ealing

We observed that the centre was clean and hygienic. We spoke with staff about the process for the decontamination of dental instruments and looked at infection control records. There were systems in place to ensure the centre was clean and dental equipment was decontaminated and sterilized ready for use.

There were systems in place for the safe recruitment of staff. We reviewed the files of five members of staff who worked at the practice in a clinical capacity, for example GPs and psychologists. All staff had a Disclosure and Barring Service Check (DBS) and were registered with their professional body. All of the required recruitment documentation was in place apart from one reference for a member of staff.

There were processes in place to monitor infection control practices and arrangements for decontaminating surgical equipment in accordance with the guidelines issued by the Department of Health.

People said they felt confident in the skills and experience of staff. We were told by one person, "I have full confidence in my dentist." Another said "I would recommend this service." We observed positive interactions between staff and people who used the service.

We spoke to four members of staff and asked if they had received supervision and an appraisal. They told us that they had the opportunity to receive training and had appraisal and we saw records which confirmed this.

The organisation used a range of methods to monitor the quality of its services, including collecting the views of people who used it.