15, 18 April 2013
During a routine inspection
We found that proper steps had been taken to ensure that individualised care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. One person said: 'It's all running quite smoothly'.
Staff had been recruited in an appropriate way and checks had been undertaken to ensure that they were suitable to care for vulnerable people. One person told us the staff were: "Very nice'.
We saw that staff were supported to be trained to an appropriate standard although some parts of their training for some staff had not been refreshed recently.
The provider had systems of audit in place to enable them to monitor the quality of the service provided to ensure that people received appropriate care and treatment.