Archived: Sun Rose Care Limited

Sun Rose Care Limited is a domiciliary care service. At the time of the inspection, personal care was being provided to 11 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Quality assurance systems were not always effective and had not identified some areas for improvement found on this inspection. Staff were in the process of being trained to be able to complete the quality assurance processes in the absence of the provider if needed.

The service had been through a period of change in staff and management, however people and their relatives confirmed that this had not impacted on the quality of care provided. People and their relatives told us that staff were kind and caring and knew how to support them.

People, staff and relatives told us that communication with the service was excellent. People and relatives felt involved in their care and that the support provided was tailored to suit their needs. Staff told us they felt supported by the provider.

Medicines were managed safely. The service had recently implemented a digital medication system which allowed for them to monitor medication administration and receive alerts when not completed. Infection control was well managed and staff were provided with adequate personal protective equipment (PPE) as well as training around COVID-19.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 4 July 2019).

Why we inspected

This inspection was prompted by our data insight that assesses potential risks at services, concerns received in relation to aspects of care provision and previous ratings. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. This enabled us to review the previous ratings.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has remained good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Sun Rose Care on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Sun Rose Care Limited is a domiciliary care agency. The agency provides care, support and personal care to people living in their own homes. At the time of the inspection, care was being provided to six older people, some of whom were living with dementia.

Not everyone using Sun rose Care Limited received a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we take account of any wider social care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

People told us they felt safe when staff were in their homes. Risks to people were identified, assessed and reviewed with people, their relatives and health and social care professionals

People received support from the same staff which meant care was provided consistently and people knew who would be supporting them each day. There were enough staff to meet people’s needs and no care calls had been missed. A person told us, “I have regular people, we’ve got to know each other well.”

Staff were recruited safely. Staff had a good understanding of safeguarding procedures and the process to follow and who to contact, if they had concerns. They were confident about reporting issues and were aware of the whistleblowing policy.

People were supported to make decisions and remain as independent as possible. People, relatives and professionals told us that staff had a good understanding of people’s needs. Staff were supervised which included regular supervision meetings and spot checks. This was done to ensure they continued to provide good care and support for people. Staff knew people well and spoke about them with knowledge and understanding.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported the practice.

People had access to health and social care professionals and were supported to make and attend appointments. Some people were supported to make food and drink and to take medicines.

Everyone we spoke to said that staff were caring and respectful. A relative told us, “They are definitely caring, (cared for), really enjoys their company.”

Staff know how to communicate with people and how to support them to make choices and decisions. A complaints policy was in place and easily accessible. People and relatives told us that they knew how to make a complaint and that they felt confident that any matters raised would be dealt with.

People, relatives and professionals told us they thought the service was well run. A professional told us, “The structure is good, there is consistency the whole way through.” The service had been providing personal care to people for a year and the acting registered manager was keen to expand. However, she made it clear that would happen only when everything was in place and increasing numbers could be achieved safely and without compromising quality care.

Rating at last inspection: Sun Rose Care limited has not been inspected by CQC before.

Why we inspected:

This was a planned, comprehensive inspection. The inspection took place in line with CQC scheduling guidelines for adult social care services.

Follow up:

We will review the service in line with our methodology for ‘good’ services.