The Care Quality Commission
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  • GP practice

Archived: Dr Satya Narayan Sharma

Overall: Good read more about inspection ratings

Ormerod House, Nelson Street, Atherton, Manchester, Lancashire, M46 0LE (01942) 481080

Provided and run by:
Dr Satya Narayan Sharma

All Inspections

8 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Satya Narayan Sharma, also know as ‘The Elmfield Surgery’ on 08 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider must make improvements are:

  • Ensure the proper and safe management of medicines, vaccinations should be stored securely.

  • Ensure sufficient equipment (oxygen) is available in case of emergencies.

The areas where the provider should make improvement are:

  • Review systems to accurately record and share learning from significant events and complaints widely and in a timely manner to prevent re-occurrence.

  • Ensure the practice introduces a patient participation group to enable patients to give feedback, comments and suggestions and are engaged with the future developments of the practice and review systems to act on patient feedback to improve services.

  • Review the role of the infection control lead and develop processes to ensure regular practice led audits are undertaken.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice