The provider supplied us with evidence that they were keeping staff records securely. They had arranged for records to be returned to their head office for archiving or destruction where appropriate. The provider had carried out an audit to ensure that records were being kept securely.
Comments from one person to the clinic noted, "all areas are coming along nicely". Another person said, "it's gone really well the last few sessions, I am really happy with the results." Feedback from a person during our visit included, "I am very happy with the treatment given and have gained great skin results".
People made an informed decision about the treatment they were to receive. Their consent was recorded and reviewed at each treatment. Treatment plans and contractual agreements provided a complete overview of people's past medical history and current treatment.
Systems were in place to prevent and control infections. Cleaning and equipment checks were completed daily. The clinic was clean and tidy. A person commented that "cleanliness always to a high standard".
Staff told us they had access to an excellent training programme. They received support and performance improvement meetings at appropriate intervals. We found that some staff records were not kept securely.
A quality assurance system was in place. People were asked for their feedback.