Archived: Destination Skin Bristol

Following the inspection in December 2013, we received a plan from the provider which set out the actions they were taking in order to comply with this regulation.

We visited the clinic again on 28 March 2014 in order to check on the action that had been taken. During the visit we looked at the premises and the arrangements in place for infection control and for maintaining a clean environment. We did not speak with people who used the service on this occasion.

We found that improvements had been made and we judged that the service was now compliant. Staff had received training in infection control. Overall, there were suitable arrangements in place for ensuring that the clinic was clean and hygienic.

People were given all the information they needed to make an informed decision about their care and treatment. Staff were observed to be respectful and helpful when speaking to people on the telephone and at reception.

The needs of people were assessed and treatment delivered in a way to meet the requirements of people who used the service. People were involved in discussions about their needs and were able to make informed choices about their treatment.

There were systems in place to ensure that the clinic was clean, hygienic and fit for purpose but were not always implemented. The areas we saw in the clinic were visibly clean. However, the management of clinical waste and infection control training for staff required attention.

There was a complaints procedure in place that was accessible to people using the service.