The provider sent us an action plan and a copy of a risk assessment that they had completed. The risk assessment showed that all healthcare professionals and registered managers will be subject to police checks. This showed the provider had taken steps to address our concerns.
The risks and benefits of treatments were explained to people before they were asked to provide consent. People signed a consent form before beginning treatment and this was reviewed regularly.
The clinic was in a good state of repair, appropriate maintenance checks were carried out to ensure premises were safe. Equipment was subject to regular checks and there were protocols in place to ensure equipment was used properly.
There was a complaints process in place that was available for people to read. Complaints were logged and reviewed for any learning actions.The provider undertook a range of pre-employment checks. However they did not undertake criminal records checks and could not demonstrate that they had considered and assessed the potential risks of not undertaking these checks.
We found that Destination Skin Manchester HOF provided service users with appropriate information and support in relation to their treatment. Treatment was provided in a way that maintained peoples' privacy and dignity by competent and properly trained staff. The provider maintained appropriate standards in relation to cleanliness and infection prevention and control. We found that the provider had systems in place to assess and monitor the quality of the service provided and had identified and managed risks relating to the health, safety and welfare of both service users and staff.