29 January and 3 February 2014
During a routine inspection
Care staff we spoke with told us that the provider was 'absolutely perfect' and 'very supportive' to staff. They said that they were provided with regular assessments and supervisions and that any concerns or issues that they had were always listened to and acting on by the provider.
Staff felt supported by the provider and this was evidenced by the on-going supervision, appraisals and training that was provided. The provider also had a detailed complaints procedure in place and regularly carried out quality assurance checks on the service that was being provided and had completed consent forms for people who used the service.