The Care Quality Commission
  • Dentist
  • Dentist

Archived: Rosebrough Dental Practice

Four Lane Ends, Newcastle Upon Tyne, Tyne and Wear, NE7 7UH (0191) 266 2095

Provided and run by:
Mr Kevin Robson

Important: The provider of this service changed - see old profile

All Inspections

4 November 2013

During an inspection looking at part of the service

At this inspection we checked whether previous shortfalls in the management of infection control, the support provided to workers, the systems in place to measure the quality of the service provided, and records, had been addressed. We found that improvements had been made.

We found that care was provided in a clean and hygienic environment and infection control guidelines for dentistry were followed appropriately.

Staff told us that they felt supported to deliver care to people to an appropriate standard.

We found the provider had effective systems in place to measure the quality of the service that people received and to protect the health, safety and welfare of people, staff and visitors.

The records held in relation to people's care and treatment were suitably maintained in order to ensure that their care needs were met and their health and welfare promoted. In addition, records related to staff were in place and all records within the practice were suitably stored.

5 April 2013

During a routine inspection

People told us they were happy with the dental care and treatment they received. One person said, "It is fine here. I have been coming here for fifty odd years." Another person said, "It is fine here. I have never had a problem at all."

We found that people were involved in their care and were given information and choices about treatment options. People's dental care and treatment needs were assessed and their treatment was planned.

However, we found that there were not enough measures in place within the practice to prevent the spread of infection.

Staff were not appropriately supported as there were no supervisions or appraisals in place.

The provider did not have effective systems in place to monitor the quality of the service they provided and records related to staff employed by the provider were not appropriately maintained or accessible.