31 March 2015
During a routine inspection
This inspection took place on 31 March 2015 and was announced.
Quorndon Care is a domiciliary care agency and provides care and support to people living in their own homes. At the time of our visit the Quorndon care was providing care and support to 48 people.
There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
During our last inspection on 2 October 2013 we asked the provider to take action to make improvements. The provider was not meeting one Regulation of the Health and Social Care Act 2008. This was in relation to people’s care and welfare. . At this inspection we found that improvements had been made and the provider met all the regulations we inspected. Improvements had also been made in response to concerns raised with the local authority safeguarding team.
There were systems in place to keep people safe. People told us they felt safe and happy and staff treated them with respect. Assessments of risks to people had been completed and reviewed. The service employed enough qualified and well trained staff to meet the needs of people who used the service. There were safe procedures in place to support people take their medicines.
People and their relatives were involved in planning and reviewing the support provided. Staff obtained consent before carrying out care and support. The provider had introduced procedures to ensure that where people’s mental capacity to make decisions could not be presumed, assessments would be carried out.
Induction training was provided for new staff, this included all the required training such as safeguarding people form abuse and moving and handling safely. Some staff had not received all the additional training they required but the provider had taken action to address this. Staff received regular supervision and spot checks so that training and development needs could be discussed and performance assessed.
The needs of people were clearly documented in the care plans and these were accessible to people and to staff. They were reviewed regularly to ensure people received they support they needed, and included clear guidance for staff to follow.
People and their relatives were consulted about the care and support provided. If they had any concerns they were confident they would be addressed.
The provider and senior staff provided good leadership and support for staff. There was on-going monitoring of the service and additional systems had been introduced to assess the care and support provided.