14 November 2013
During a routine inspection
People told us they had been informed of any adverse effects that could occur after their treatments. People told us staff always provided them with after care advice.
People's consent was sought before they received any treatment. This was confirmed by people we spoke with.
We found the clinic had appropriate infection control systems in place. People told us they had no concerns and they always found the clinic was clean and hygienic.
The clinic had systems in place to ensure that the equipment used at the clinic was safe to use and their treatment was provided in a safe and well maintained environment.
People who used the service were treated by staff who had been appropriately trained and supervised.
The provider completed some checks before staff commenced employment but they did not have a system in place to show they had risk assessed the different roles of staff employed at the clinic to determine if a Disclosure and Barring check (DBS) needed to be undertaken.
The clinic had effective systems in place to respond and act upon any complaints. People who used the service said they were aware of the clinic's complaint procedure. One person we spoke with said, 'I would feel confident to raise any concerns if I needed to'.