The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: Destination Skin Hampstead

12 Heath Street, London, NW3 6TE 0844 576 8306

Provided and run by:
Destination Skin Group Limited

All Inspections

1 March 2013

During a routine inspection

One person attending the clinic told us they had recommended it to their friends. We saw clear information available in the clinic and on the provider's website for people who used the service including descriptions of the treatments available and their cost. People who used the service had been given information about their treatment before it started. They were asked for a full medical history and this was updated on every visit. We saw treatment plans which had been signed confirming information had been given and understood.

During our visit we found the clinic to be clean and hygienic. We saw regular checks were made to ensure cleanliness was maintained. These were all up to date. We saw that staff were supported with regular review meetings with their manager. Staff were able to develop their skills and knowledge through regular training. People who used the service were given opportunities to feedback information through questionnaires which were available in the waiting area. The provider also carried out regular 'mystery shopper' visits to ensure that the quality was maintained and to give feedback to management and staff at the clinic. One person who used the service told us they did not feel rushed.

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.