Archived: Destination Skin Muswell Hill

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. The treatment plans we saw indicated that people had been involved in developing their treatment.

The premises were clean, tidy and hygienic and there were effective systems in place to reduce the risk and spread of infection. We saw that cleaning and infection control audits were completed and up to date.

People were protected from the risks of unsafe treatment because their records were up to date and contained accurate information. Care records were reviewed and updated each time people came to use the service. This ensued that people's needs were accurately described. We found all records were kept securely and could be located promptly when needed.

We saw records were maintained of staff training and any gaps in the training needs of the staff were identified and provided for.

During our visit we found the clinic was clean and hygienic. We saw regular checks were made to ensure cleanliness was maintained and these were all up to date. We saw that there were frequent audits to ensure the quality of the service was maintained. We saw that the complaints process was robust and had led to changes in processes to improve the service. We saw staff were supported with regular review meetings with their manager and staff were offered training to maintain and develop their skills regularly. People who used the service were given opportunities to feedback information through forms which were available in the reception area. The provider conducted internal audits and 'mystery shopper' visits to ensure the quality of the service was maintained and developed.