1 October 2013
During a routine inspection
People said they were fully involved in the decision making process to undertake the treatments received. One person said they were "very comprehensive with the explanations" and another that the staff were "very nice." People said that they had been fully informed of the various treatment options, the risks involved and the costs for the chosen treatment. One person said that the staff had done thorough checks for existing conditions and that a health review was done at every visit.
We found that Destination Skin Holloway Road provided service users with detailed information and support in relation to their treatment. Treatment was given following informed consent by competent and suitably trained staff.
There were detailed policies and procedures in place for the safe management of medicines and the staff were able to demonstrate a good working knowledge of them when we spoke with them.
There was an effective system in place to monitor and assess the quality of the service people received.